gk9pg Privacy Policy
— Your Information Is Our Responsibility

gk9pg is a trusted online casino and betting platform in Bangladesh. We handle the personal information you share with us while using our services with the utmost care. This Privacy Policy ("Policy") explains how gk9pg collects your information, why it is collected, how it is used, and how it is kept secure.

By using our website or services, you are considered to have consented to this policy. If you do not agree with any terms of this policy, we ask that you refrain from using our services. You are welcome to contact us with any questions.

Various types of information are collected when you create an account, carry out financial transactions, and use services on the gk9pg platform. The types of information collected are described in detail below:

1.1 Identity Information

During account registration and identity verification, your full name, date of birth, national identity card number or passport number, and documents related to age confirmation may be collected. We do not store information about anyone under the age of 21.

1.2 Contact Information

Your email address, mobile phone number, and where applicable your address are collected. This information is used for account verification, sending important notifications, and providing support services.

1.3 Financial Information

To process deposit and withdrawal transactions, information related to your payment method — such as your bKash, Nagad, or Rocket account number — is required. Complete banking details are not stored on our servers; they are transmitted through a payment processor to complete the transaction.

1.4 Technical & Usage Information

When you use our platform, certain technical information is collected automatically:

• IP address and device type
• Browser version and operating system
• Page visit history and session duration
• Game play history and bet details
• Information collected through cookies and similar tracking technologies

gk9pg uses collected information only for legitimate and necessary purposes. We never sell your information to third parties. The purposes of use are listed below:

2.1 Providing and Operating Services

• Creating and managing your account
• Processing deposit and withdrawal transactions
• Facilitating gameplay and bonus distribution
• Verifying age of 21 and confirming identity

2.2 Security and Fraud Prevention

• Detecting and preventing unauthorized access and fraudulent activity
• Monitoring multiple accounts or unusual activity
• Analyzing playing patterns to ensure responsible gaming

2.3 Customer Service and Communication

• Providing 24/7 live chat and email support
• Sending important notifications related to account changes or security
• Informing you of relevant offers and promotions with your permission

2.4 Meeting Legal Obligations

To comply with applicable laws and regulations, we are required to retain certain information. Records of financial transactions are kept for a defined period.

gk9pg never sells or rents your personal information. However, information may be shared in a limited way in certain specific situations:

3.1 Payment Processors

To complete transactions via bKash, Nagad, Rocket, and bank transfer, the necessary financial information is shared with the relevant payment processor. This information is used solely to complete the transaction.

3.2 Technology Service Providers

To operate the platform, we use the services of trusted technology partners — such as server hosting, database management, and cybersecurity firms. These partners operate under our policy and are bound to protect the confidentiality of information.

3.3 Legal Authorities

We are legally required to provide necessary information in response to valid court orders, government directives, or lawful requests from law enforcement agencies.

gk9pg follows industry-standard technology and procedures to keep your information secure. The key components of our security measures are described below:

• SSL Encryption: All our pages and transactions are encrypted using SSL (Secure Sockets Layer) technology. All information transmitted between your browser and our servers remains protected.
• Access Control: Only authorized staff can access personal information based on specific necessity. All access is logged and monitored.
• Firewall and Security Audits: Unauthorized access is prevented through regular security testing and firewall systems.
• Password Protection: Your password is stored in hashed form — no staff member or system can view your password directly.
• Data Minimization: We collect only the information that is necessary, and information that is no longer needed is deleted after its specific purpose has been fulfilled.

However, no transmission of information over the internet can be claimed to be completely secure. Even though we take the highest precautions, a complete guarantee of security is not possible. The responsibility for keeping your account password private and not logging in from unfamiliar devices also rests with you.

Cookies and similar technologies are used on the gk9pg website. A cookie is a small text file stored in your browser that helps improve your experience while using the site.

5.1 Types of Cookies We Use

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring security. Without them, the platform does not function properly.
• Functionality Cookies: Used to remember your preferred language, theme, and other settings.
• Analytics Cookies: Anonymous statistics are collected to understand which parts of the platform are used most, helping to improve the quality of the service.

5.2 Cookie Controls

You can change the option to accept or reject cookies by going into your browser settings. However, disabling essential cookies may affect some functionality of the platform.

gk9pg retains your information only for as long as necessary or legally required. The retention period for different types of information is described below:

• Account Information: Retained while your account is active and for a defined period after the account is closed, as required by law.
• Financial Transaction Records: Transaction records are retained for a specified period to comply with financial laws.
• Technical Logs: Retained for the period necessary for security monitoring and troubleshooting.
• Marketing Preferences: Retained until you withdraw your consent.

Once the defined retention period has passed, information is securely deleted or anonymized so that it can no longer be used to identify any individual.

As a user of gk9pg, you have several important rights over your own information. These rights are described in detail below:

7.1 Right to Access Information

You may request to know what information we are storing about you. We will provide this information to you within a reasonable time.

7.2 Right to Correct Information

If there is any error in the information stored about you, you may request a correction. We will make the correction promptly once accurate information is provided.

7.3 Right to Request Deletion

In certain circumstances, you may request that your information be deleted. However, information required to fulfill legal obligations may not be possible to delete.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages, you may withdraw your consent at any time. Only important notifications related to your account will continue to be sent.

7.5 How to Exercise Your Rights

To exercise any of the rights listed above, please contact our support team. We will verify your identity and take action as quickly as reasonably possible.

gk9pg is a platform exclusively for adults. We do not collect, store, or process information about anyone under the age of 21. Age is verified during account registration, and accounts for anyone under 21 are not approved.

If we are informed that information about a minor has been collected by mistake, we will immediately delete that information and close the account.

gk9pg reserves the right to change or update this privacy policy at any time. If any significant changes are made to the policy, we will notify you by email or through a notification on the platform.

Continuing to use our platform after changes are made will be considered as your consent to the updated policy. We therefore recommend visiting this page regularly.

Previous versions of this policy may be provided upon request. Please contact the support team.